Professional Physical Therapy at 162 West 72nd Street 4th Floor, New York, New York.

Ugh.

Went with a sprained ankle, got a smart trainer, we worked on it she gave me a workout schedule, great. No complaints.

Go to leave, I'm told by the front desk lady that there's no charge for this visit. I hit some co-pay limit for 2015 (this was late December). I think, great!

Get a call a month later, asking for the co-pay. I tell them, surprised, 'Oh, I was told that I didn't have to pay...' before I can think of something to follow with, caller tells me 'Oh yea! I see it, no problem' end of convo.

Get a letter a week or two ago. Asking for the money. Call up, no one's home. Person in charge is this woman, Nancy Pagan. Good enough to respond through email, which is more than I'd expect from most of these companies - my job doesn't allow me access to cell phone coverage very often, and she works bankers hours. Must be nice to 9-5 in NYC in 2016.

Anyway, gripes aside, the woman basically has been telling me nothing. Over and over. Reiterating that there's a $40 charge with no attempt at customer service. I hope I'm not a typical entitled reviewer to say, after being told - twice - by someone in the company that I don't owe this money, I'm at least owed an explanation of why I now do.

Anyway, gripe over. If you have options, go for another place that doesn't have any negative reviews yet. This place is good, except when it's a pain in the butt.