Free People at 79 5th Avenue, New York, New York.

I saw a beautiful beanie online that was also involved in the 50% flash sale. And before I knew it, it sold out. I called customer service to see if they had any left or if they could see if a store near me still had it in stock. The lady on the other end of the line was nasty to me and said if she doesn't have it in stock, the stores won't either. That didn't really make sense in my head so I decided to explore more. This hat is that pretty!! I called free people 5th Ave today to see if they had the beanie in the particular color I wanted. While I was put on a brief hold- the ladies found the beanie and held it for me til I could pick it up in store! When I got to Free people, my beanie was behind the desk. I asked the manager if the 50% flash sale was still happening for said beanie. She replied that unfortunately the sale ended yesterday. I then told her about my phone call with customer service and how the lady wouldn't try to help me. The manager behind the counter honored the 50% off flash sale right then and there! No questions asked. Very sweet and I couldn't be more happy with the service I received today